Audience
Well pump problems at a rental property
When a rental runs out of water, both landlord and tenant want it fixed fast. Knowing who calls, and what the law says, helps.
This is a referral line. When you call, you are connected with an independent local well pump company.
What Arizona law says
Arizona's residential landlord and tenant law requires landlords to supply running water and reasonable amounts of hot water at all times, with some exceptions.[source] Read the statute or ask an attorney about your situation. This is general information, not legal advice.
Tenants
Tell your landlord or property manager right away, in writing if possible. Share what you checked: breaker, gauge, any leaks. Your lease may say who calls a contractor.
Landlords
Keep the well registration number, depth and pump age on file for each property. The ADWR Well Record Search (opens in a new tab) can fill gaps.[source] Give tenants a short note on where the tank, gauge and breaker are.
On the call
Say it is a rental, who will meet the company, and who approves the work.
A simple tenant sheet
Landlords can leave a one-page sheet in the home listing where the well breaker is, where the pressure tank and gauge are, who to call, and what not to touch. It saves time on the day the water stops and keeps tenants away from wiring.
Questions
Can a tenant call a pump company directly?
Check your lease and talk to your landlord first.
How fast must a landlord fix it?
The statute and your lease set the rules. Ask an attorney for advice.
Who pays?
Usually the lease and the law decide. We cannot advise.
Related help
Want to talk it through?
Call and get connected with a local well pump company.
Call about your well(928) 655-8940